Customer Service Representative
WNM Communications•Cliff, NM
•Onsite
About The Position
The Customer Service Representative is involved in all aspects of customer relations, from the initial contact to assisting with inquiries and problems in service, billing, nonpayment, and final disconnection of an account and maintains an effective working relationship with other staff to respond to service requests and billing problems and maintaining subscriber records including posting customer payments to proper accounts. Duties may be added or taken away at any time at Management Discretion.
Requirements
- Working with computer terminals and other office equipment is required.
- May require traveling out of town for training if necessary.
Nice To Haves
- Working knowledge of order entry and billing systems (MACC) preferred
Responsibilities
- Involved in all aspects of customer relations, from initial contact to assisting with inquiries and problems in service, billing, nonpayment, and final disconnection of an account.
- Maintains an effective working relationship with other staff to respond to service requests and billing problems.
- Maintains subscriber records including posting customer payments to proper accounts.
- Adheres to safe work practices.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
