Customer Service Representative

Springs Window Fashions • Waukegan, IL

2d • Onsite

About The Position

Responsible for coordinating and performing numerous customer service functions for specific assigned customers efficiently, resulting in excellent customer service. This position requires a flexible work schedule of 40 hours per week, which may include Saturday hours of 9:30 a.m. - 6 p.m.

Requirements

• High School Diploma required
• Minimum of one year combined customer service experience and/or related education
• Personal computer experience
• Excellent communication skills (written, oral, listening, approachable)
• Computer skills meet processing requirements - 30 WPM, and ability to perform basic functions independently
• Enthusiasm in serving as customer's primary point of contact and "owning" customer challenges from start to finish
• Emerging ability to exercise personal judgement in delivering superior customer service - Level of Authority up to $250.00 per order.
• Capability/willingness to seek guidance and/or escalate concerns/improvement opportunities
• Identifies growth opportunities in personal performance and shows comfort level in taking initiative to pursue excellence.
• Utilizes established processes/procedures efficiently in daily work flows
• Develop and maintain knowledge of SWF team structure, roles, and responsibilities to facilitate communication flow
• Commitment to regular use of SWF tools to ensure product/account/systems knowledge remains current

Responsibilities

• Entry of multiple order types (initial, remake, repair parts etc.)
• Change/cancel/Out of Spec requests and order statuses
• Issuing credits (85%)
• Maintaining current product/account/systems knowledge in order to perform tasks in compliance with standard procedures. (10%)
• Complete other related duties as assigned by Supervisor. (5%)

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan with up to 5% company match of eligible contributions
• life insurance
• long-term disability insurance
• short-term disability insurance
• paid sick time at an amount that meets or exceeds all local requirements
• paid vacation time (pro-rated for the current year based on start date)
• paid holidays per year
• one paid volunteer day off per year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED