Customer Service Representative

Copart•Chicago, IL

1d•$20 - $23

About The Position

The Customer Service Representative (CSR) provides exceptional service to Copart’s internal and external customers. The CSR uses a thorough understanding of Copart practices to understand customer needs, provide support, and offer solutions that create a unique customer service experience. The primary function is obtaining the release of vehicles located at body shops and other locations, including residences. The role also performs office support functions as needed and may expand to include chat and email customer support. The CSR is often a customer’s first interaction with Copart and represents the company in those interactions.

Requirements

High school diploma.
Excellent customer service skills and attitude.
Excellent written and verbal communication skills.
Proficiency with office equipment.
Attention to detail.
Problem-solving skills.
Computer proficiency, including MS Suite.
Typing speed of 45 WPM.
Professional appearance.
Ability to multitask in a fast-paced environment.
Occasional overtime as needed.

Nice To Haves

One year of office support experience in a customer service role is preferred.
Bilingual skills are a plus.

Responsibilities

Obtain the release of vehicles located at body shops and other locations, including residences.
Answer and place calls professionally.
Focus on resolving calls and use company resources to gather information and offer solutions that meet customer needs.
Understand customer needs and provide solutions and support.
Perform other office support functions and duties as assigned.
Potentially provide chat and email customer support.