Customer Service Representative

South Country Equipment•Southey, SK

4h•Onsite

About The Position

South Country Equipment is an 8-location John Deere dealer network operating through southern Saskatchewan. As a family-owned business with corporate resources, we foster a culture focused on teamwork and mutual support. We are committed to innovation in the agriculture industry, ensuring farmers have the education and tools to advance their operations. Our culture values team member success, with individuals typically demonstrating a team-first mentality, eagerness for challenges and development, a friendly personality, an understanding of their role's contribution to larger goals, and a passion for supporting the local agriculture industry.

Requirements

2-3 years of customer facing or retail experience
A relationship focussed perspective to customer service and love for helping people
Strong attention to detail
Basic to intermediate computer skills
Problem solving skills and the ability to come up with creative solutions

Nice To Haves

A mechanical inclination or a farming background would be considered an asset

Responsibilities

Professional consultation with customers to determine their needs through face-to-face interaction, phone conversations and written communication
Support farmers throughout the year ensuring they have the parts to keep their equipment operating
Develop relationships with farmers that will allow you to provide them enhanced support
Provide input and assistance in inventory control and maintain a professional retail environment
Operating within a cyclical environment that requires extended hours during the farming season including evenings, weekends and participation in an on call rotation