Customer Service Representative

Sika • Fontana, CA

1d

About The Position

The core responsibility of this position is to be responsible for providing excellent customer service to current and future clients for our buildings and parking refurbishment team. Place and consolidate customer orders as well as arrange for delivery via customers’ preferences. Maintain updated pricing and enter all customer pricing into SAP for invoicing accuracy. Respond to the needs of the customer by phone or email quickly and accurately. Assist other customer service reps when needed. Communicate order status to customers quickly and accurately. Process RMAs, credits, and rebills within required timeframes. Attend regional meetings to increase relationships with sales personnel.

Requirements

• Minimum 5 years of customer service experience
• Excellent computer skills
• Ability to work independently and make decisions
• Ability to effectively interact with customers and other departments
• Excellent organizational skills

Nice To Haves

• Knowledge of SAP

Responsibilities

• Provide excellent customer service to current and future clients for the buildings and parking refurbishment team.
• Place and consolidate customer orders.
• Arrange for delivery based on customer preferences.
• Maintain updated pricing and enter all customer pricing into SAP for invoicing accuracy.
• Respond to customer needs by phone or email quickly and accurately.
• Assist other customer service representatives when needed.
• Communicate order status to customers quickly and accurately.
• Process RMAs, credits, and rebills within required timeframes.
• Attend regional meetings to increase relationships with sales personnel.

Benefits

• Health Insurance available day one
• 401k with 5% company match
• bonuses
• year-end profit-sharing bonus
• paid time off
• educational assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed