Customer Service Representative
About The Position
Caliber Collision is hiring a Customer Service Representative for its Service Center Tyler - East. The role provides customer service to internal and external customers and helps coordinate service-center operations. Duties may include greeting customers, monitoring scheduled work volume and recommending load-level requests when necessary, and coordinating rental car and tow companies to provide one-stop service. The representative maintains knowledge of insurance partner requirements related to authorizations, billing, and load-level processes. Caliber offers hands-on experience within a production shop, career growth opportunities, and career training in leadership skills and new technologies. The company states that it promotes from within and provides opportunities for teammates to advance their careers.
Requirements
- At least 1 year of experience in a customer-facing environment.
- Effective verbal and written communication skills.
- Ability to navigate multiple software systems, including Microsoft Office Suite.
- Ability to manage competing priorities and adapt to a fast-paced environment.
- Ability to provide personable, friendly customer service to internal and external customers.
- Ability to work collaboratively.
- Must be eligible to work in the U.S. without restrictions.
Responsibilities
- Greet and provide extraordinary customer service to internal and external customers.
- Monitor scheduled work volume for the center and recommend load-level requests when necessary.
- Coordinate rental car and tow companies to provide one-stop service to customers.
- Maintain knowledge of insurance partner requirements regarding authorizations, billing, and load-level processes.
Benefits
- Medical, dental, and vision coverage; eligible from day one.
- Industry-comparable pay, paid weekly, with eligibility for overtime.
- Paid vacation and holidays, accruing from day one.
- Career growth opportunities and promotion from within.
- Hands-on experience within a production shop.
- Career training in leadership skills and new technologies.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
