Customer Service Representative

AT&T•Richardson, TX

36d•$20•Onsite

About The Position

Note: This position reports to our 2221 LAKESIDE BLVD; RICHARDSON, TX 75082 location. If selected, you must be able to report to this work location. This is your opportunity to be the voice of AT&T – a global leader in communications and technology. The Customer Experience Learning Lab is a team of service & sales consultants who are responsible for handling requests from customers (billing, service, loyalty, and troubleshooting). What makes the team unique is that we test new processes, policies, and systems – and monitor the result and how it impacts the customer! This team continuously drives change for the broader business. How you’ll make an impact: As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you’ll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.

Requirements

Unwavering Customer Focus
Strong Work Ethic
Adaptability
Problem-Solving Skills
Attention to Details

Responsibilities

Handle customer interactions (calls, chats, emails) in a fast-paced environment
Accurately resolve issues related to service, billing, payments, and collections.
Explain bills and product features clearly.
Troubleshoot basic problems and seek higher support if needed.
Build customer confidence and loyalty by resolving issues.
Support various customer inquiries, including technical issues.
Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.
Paid training.
Identify root cause of customer issues; refer those to management to influence change
Participate in collaboration sessions to influence new system design and process changes
Receive training on new processes and be the first to test

Benefits

Our Premier Service Consultants earn $20.16 per hour.
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
Tuition reimbursement program
Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
Paid Parental Leave
Medical/Dental/Vision coverage
401(k) plan
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs