Customer Service Representative
TOWN OF CORNELIUS•Cornelius, NC
•Onsite
About The Position
This position is responsible for performing administrative and clerical work in support of the utility billing, collections, and customer service functions.
Requirements
- Customer service principles and practices
- General knowledge of utility service connection and termination procedures, billing, collecting, and adjustments
- Perform mathematical computations with speed and accuracy
- Operating modern office equipment including a computer and related software applications
- Ability to multi-task, use tactical judgment, prioritize, and take initiative
- Working knowledge of Microsoft Word, Excel, Outlook
- Ability to maintain effective working relationships with colleagues, supervisors, customers, and the general public
- High School Diploma or GED, with at least one (1) year of relevant experience; or the Town may consider an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
Nice To Haves
- bilingual candidates
Responsibilities
- Serves as first point of contact in Utility Billing for the Finance Department
- Provides professional customer support in-person, by phone, through email, chat, and or online portals
- Performs administrative duties by copying, filing, typing, entering data, sorting and distributing mail, and handles sensitive information per Town guidelines
- Process service requests such as start/stop/transfer service; special meter readings for high bills; creates work orders for other Town services
- Explains utility programs, policies, and service options in a clear, customer-friendly manner
- Collects and processes customer payments; enters fees and payments into computer and cash drawer; prepares balance sheets and balances cash drawer
- Handles sensitive situations (late payments, disconnections, service interruptions) with empathy and professionalism
- Assists customers with billing inquiries, payment arrangements, and account explanations
- Updates records for final billing and deposits
- Resolves common issues on first contact and escalates complex matters to the department lead/supervisor
- Completes periodic review of past due balances on closed accounts and makes collection attempts
- Performs other duties as assigned
Benefits
- Employer paid health, dental, & vision with discounts for dependents
- Impressive residency incentive for Cornelius citizens who work for the town
- Enrollment in the NC Local Government Retirement System
- 5% contribution to 401K
- 5% salary increase after 1st year
- $1500 sign on bonus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
