Customer Service Representative

Logan Health Medical Center•Kalispell, MT

1d•Onsite

About The Position

At Logan Health, we're more than just a healthcare provider—we're a community. Nestled in the heart of Montana, we are committed to delivering exceptional care to our patients while fostering a supportive and collaborative work environment for our team. As a member of Logan Health, you'll be part of a dynamic team that values compassion, innovation, and excellence. We offer opportunities for growth, comprehensive benefits, and a chance to make a meaningful impact in the lives of those we serve. Come join us and experience the Logan Health difference, where your passion meets purpose in a place, you’ll be proud to call home. Our Mission : Quality, compassionate care for all. Our Vision : Reimagine health care through connection, service and innovation. Our Core Values : Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence. Are you passionate about delivering exceptional service and making a difference in the healthcare experience? At Logan Health, we are seeking a dedicated and customer-focused Customer Service Representative to join our Patient Accounting team. In this dynamic role, you will be the key point of contact for patients and customers, expertly managing inquiries related to billing, payments, and account information. Your commitment to resolving issues and ensuring timely and accurate claim resolutions will help us maintain the highest standards of professionalism and customer satisfaction, driving our mission forward.

Requirements

1+ years of experience in a customer service, front office role.
Excellent interpersonal and customer service skills
Proficiency in Microsoft Office Suite, with intermediate knowledge of Microsoft Excel, including data entry, formulas, and basic functions.

Nice To Haves

Experience in a hospital or medical office setting.
Ability to clearly convey patient account information.
Organizational and critical thinking skills; capable of prioritizing tasks and working independently or as part of a team.
Understanding of HIPAA and confidentiality guidelines.

Responsibilities

Respond to patient inquiries about billing, accounts, and payment options professionally and promptly.
Help patients understand billing statements, EOBs, and insurance claims.
Post payments and adjustments accurately, ensuring alignment with statements and insurance rules.
Work with team members to resolve billing issues and escalate as needed.
Keep patient records accurate and update account information regularly.
Log customer interactions clearly in the billing system.
Act as a liaison between patients, providers, and payers to resolve account issues.
Complete tasks efficiently, meeting productivity and quality standards.
Participate in team meetings and training for ongoing improvement.
Maintain reliable attendance as per schedule.
Perform additional duties as required.