Customer Service Representative
About The Position
Rubber Inc. has been serving customers since 1939 as a trusted distributor for the automotive, commercial, and industrial sectors. With operations across Illinois, Wisconsin, Missouri, and North Carolina, the company is committed to delivering quality products, dependable service, and strong customer relationships. Our customer service and sales teams work collaboratively to provide responsive support and tailored solutions while maintaining a people-focused culture for both employees and customers. We are currently seeking a Customer Service Representative to join our Romeoville team. This role is ideal for someone who enjoys helping customers, solving problems, and working in a fast-paced environment where communication and organization are essential. As a primary point of contact for customers and internal departments, this position plays a key role in ensuring a positive customer experience across phone, email, chat, and in-person interactions.
Requirements
- Comfortable handling a high volume of inbound calls and customer interactions
- Strong communication and interpersonal skills
- Excellent problem-solving abilities and attention to detail
- Ability to multitask, prioritize responsibilities, and manage time effectively
Nice To Haves
- Minimum of 3 years of customer service or related experience preferred
- Experience using CRM platforms such as HubSpot or similar systems preferred
Responsibilities
- Respond to customer inquiries professionally and efficiently
- Process customer orders accurately through phone and email communication
- Assist with resolving customer concerns in a timely and customer-focused manner
- Maintain knowledge of company products and services to provide accurate support
- Document customer interactions and follow up when necessary
- Collaborate with internal teams to improve service and customer satisfaction
- Build strong customer relationships through clear communication and responsiveness
- Ensure orders are entered accurately and fulfilled on schedule
- Manage multiple tasks and priorities in a fast-paced environment
- Utilize CRM systems and customer service software effectively
- Follow company procedures, policies, and ethical standards
Benefits
- Competitive hourly compensation
- Benefits package
- Opportunities for career growth and advancement
- Supportive and team-oriented workplace environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
