Customer Service Representative

WESTERN BRANCH DIESEL LLC • Middle River, MD

4d • Onsite

About The Position

Johnson & Towers, a subsidiary of Indel Power Group, has an opening for a Customer Service Representative at our location in Middle River, Maryland. This individual will be organized with the ability to multi-task and possess good customer and communication skills. Joining the service team will provide you with a rewarding work environment, excellent pay and benefits, and an opportunity for advancement.

Requirements

• Organized with the ability to multi-task
• Good customer and communication skills
• Excellent customer service skills

Responsibilities

• Provide administrative assistance to support the service team
• Support the complete repair process including opening repair orders, coordinating with the technicians, communicating repair cost & time estimates to customers, and repair order billing
• Promptly address and resolve customer concerns and service follow-up issues
• Maintain open communication with technicians, management team and customers regarding job status

Benefits

• Competitive compensation package, DOE
• Monthly performance incentives
• Rewarding work environment
• Opportunities for relocation & advancement
• Excellent medical, dental, & vision coverage
• Health savings account
• Short-term/long-term disability and employee life insurance
• 401k, with matching
• Employee Assistance Program (EAP)
• Paid Annual Leave
• Eight Paid Holidays
• Employee Referral Program
• On the job paid training
• Company events and employee recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed