Customer Service Representative

PS Logistics • Savannah, GA

9h • Onsite

About The Position

A successful Customer Service Representative must consistently demonstrate the company’s Mission and Values. Must have good oral and written communication skills in order to effectively interact with customers, drivers and other team members in person and on the telephone. They must be customer service-oriented as well as team-oriented and must have good organizational skills. A successful Customer Service Representative must be able to effectively manage multiple tasks simultaneously, and deal with a constantly changing atmosphere. Finally, they must have a strong mindset for growth, as we are continuously striving to expand business.

Requirements

• Existing or prior proven experience in a corporate customer service role (Required)
• Proven experience and technical understanding of Microsoft Office Suite including MS Excel, MS Word, MS Teams, MS Outlook
• A positive attitude and willing to collaborate in a TEAM environment
• A strong sense of urgency
• High School Diploma/GED
• 1-3 years experience in the field
• Background in Marketing, Operations, Sales and Supply Chain Management

Nice To Haves

• Supply Chain or logistics experience (Preferred)
• Excellent written and oral communication skills (Highly desired)

Responsibilities

• Maintaining and developing business opportunities with the company's current customer base.
• Servicing customer's freight and shipment needs on a daily basis.
• Strategically planning customer's freight to ensure on-time service while also balancing our driver's needs.
• Cultivating new business opportunities with prospective customers and freight brokers.
• Updating and maintaining various customer TMS portals.
• Enter Load off EDI
• Assist 3C Planner

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED