Customer Service Representative

Lumbermen's•Toledo, OH

13d•Onsite

About The Position

Working at our Toledo facility, the Customer Service Representative will specialize in our building materials division. Your team will serve as a call center for our Michigan market. At Lumbermen’s, our business is built on relationships. It’s crucial that the person selected to fill this role is a safety-minded team player who gets energy from contributing to collaborative success.

Requirements

High School diploma/GED required
Some experience with Distribution & Supply Chain
2-5 years’ experience in a professional customer service environment
Strong communication skills, both verbal and written
Friendly, professional demeanor
Dependable
Ability to work cooperatively with fellow employee owners
Ability to effectively move between a variety of tasks
Ability to productively manage tasks and complete work accurately in a timely manner
Proficient in Microsoft Office

Nice To Haves

College degree preferred

Responsibilities

Living Out Lumbermen’s Culture – Modeling Lumbermen’s core values while creating an atmosphere where Lumbermen’s is ‘first choice’ of our customers.
Modeling Safety – Being a safety-minded team player who will contribute to the protection of all employee owners.
Quoting Products – Generating and delivering product quotes for customers accurately and in a timely manner.
Managing Inventory – Maintaining and managing inventory stock levels.
Customer/Vendor Support – Answer incoming customer/vendor inquiries and assisting them in timely problem resolution.
Order Data Entry – Entering incoming orders received from customers accurately and efficiently.
Production Collaboration – Working in tandem with the production team to ensure timely completion and delivery of customer orders.