Customer Service Representative
NEXTWAVE CONSTRUCTION LLC•Virgil Township, IL
About The Position
Join NEXTWAVE CONSTRUCTION LLC as a Customer Service Representative and be the friendly voice that connects our clients with exceptional service. In this dynamic role, you'll play a crucial part in ensuring customer satisfaction and building lasting relationships in the construction industry.
Requirements
- High school diploma or equivalent; additional education in customer service is a plus.
- Proven experience in a customer service role, preferably in construction or related fields.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in CRM software (ideally Salesforce) and Microsoft Office Suite.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Positive attitude and a passion for helping customers.
- Reliable and punctual with a strong work ethic.
Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat.
- Provide accurate information about services, pricing, and project timelines.
- Assist customers with order processing and service scheduling.
- Resolve customer complaints with professionalism and empathy.
- Maintain detailed records of customer interactions and feedback.
- Collaborate with team members to improve service delivery.
- Follow up with clients to ensure satisfaction and gather feedback.
- Stay updated on company services and industry trends to provide informed support.
Benefits
- 401(k)
- Employee discounts
- Paid time off
- Health insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
