Customer Service Representative

NEXTWAVE CONSTRUCTION LLCVirgil Township, IL

About The Position

Join NEXTWAVE CONSTRUCTION LLC as a Customer Service Representative and be the friendly voice that connects our clients with exceptional service. In this dynamic role, you'll play a crucial part in ensuring customer satisfaction and building lasting relationships in the construction industry.

Requirements

  • High school diploma or equivalent; additional education in customer service is a plus.
  • Proven experience in a customer service role, preferably in construction or related fields.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in CRM software (ideally Salesforce) and Microsoft Office Suite.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Positive attitude and a passion for helping customers.
  • Reliable and punctual with a strong work ethic.

Responsibilities

  • Respond promptly to customer inquiries via phone, email, and chat.
  • Provide accurate information about services, pricing, and project timelines.
  • Assist customers with order processing and service scheduling.
  • Resolve customer complaints with professionalism and empathy.
  • Maintain detailed records of customer interactions and feedback.
  • Collaborate with team members to improve service delivery.
  • Follow up with clients to ensure satisfaction and gather feedback.
  • Stay updated on company services and industry trends to provide informed support.

Benefits

  • 401(k)
  • Employee discounts
  • Paid time off
  • Health insurance
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