Customer Service Representative

High Plains Mental Health Center•Hays, KS

6d•Onsite

About The Position

Join our Team and Start Your Fulfilling Career Journey Today! This role offers the opportunity to be the welcoming face of our office. Every day, you’ll make a real difference by helping people feel cared for, supported, and understood. We’re a team that looks out for each other, celebrates small wins, and believes in treating everyone with kindness — patients and coworkers alike. You’ll get the chance to learn new skills, grow in your career, and take pride in the work you do. Start your rewarding career journey with us and make a real difference in your community.

Requirements

A high school diploma or equivalent is required.
Comfortable with general office tools such as computers, software applications, printers, scanners, and phones.
Demonstrate strong interpersonal skills, particularly when working with individuals experiencing serious mental illness, significant functional impairments, or those at risk due to mental health challenges.

Nice To Haves

At least two years of experience as a secretary or receptionist paired with coursework in modern office practices.

Responsibilities

Greet patients, families, and visitors professionally, ensuring a welcoming and courteous experience.
Manage incoming phone calls efficiently, following office procedures to address inquiries.
Assist with new patient processing, including triaging, to facilitate smooth onboarding.
Coordinate scheduling for new patients, rescheduling, cancellations, and backfilling appointments.
Handle incoming and outgoing faxes, mail, and document-related tasks with accuracy.
Prepare and distribute appointment-related correspondence, including confirmations, cancellations, and no-show notices.
Support patient processes by managing confirmation calls, referrals, registrations, discharges, and release of information forms.
Maintain patient records in compliance with policies, including scanning, indexing, and coordinating record requests with external agencies.
Reconcile cash drawers and prepare daily deposits with precision.
Build and maintain professional relationships with colleagues and patients.