Customer Service Representative- Hourly

IMTT•Lemont, IL

2d•Onsite

About The Position

The Customer Service Representative is responsible for all areas of customer communication and processing customer orders. This position is responsible for scheduling and planning of all customer movements, including inventory management. Minimize negative impacts to the environment in all areas of operation. Identify and record problems (non-conformances, incidents and near misses); initiate, provide, implement, and verify solutions to those problems. Ensure continuous improvement in all areas pertaining to the job which include quality, health, safety, security, and environmental.

Requirements

High School Diploma or equivalent
Valid Driver’s License
TWIC (Transportation Workers Identification Credentials) for access to IMTT’s terminal locations.
Clear and concise written and verbal communication skills in the English language.
Ability to understand written and verbal communication in the English language.
Ability to make decisions in a variable environment.
Knowledge of basic mathematics (addition, subtraction, multiplication, division, and fractions).
Ability to multi-task in a demanding office environment.
Experience in the use of computers including Microsoft Office software.

Nice To Haves

Knowledge of SAP is preferred.

Responsibilities

Reporting shipments and/or receipts to customers per customer specific work instructions
Responsible for having all paperwork ready for tank trucks, tank cars, pipelines and/or barges
Basic customer service problems
Customer satisfaction
Completing monthly inventories for the customer within two business days after the first business day of the month
Cover the duties for other Customer Service Representatives when they are on vacation and/or sick, helping to do their duties as needed
Required weekend duty to complete end of month requirements.
Responsible for reporting in Bulk Liquid Inventory System (BLIS).
Cover the scale as needed, including being part of weekend duty rotation.
Reporting shipments, receipts, blends, and inventory to customers per customer specific work instructions
Coordinates and assigns to carriers loading and/or unloading times within the established guidelines
Distributes completed Bills of Lading per customer specific work instructions
Maintains accurate and complete records of shipments, receipts, and inventory via Harvest Inventory System.
Prepares and submits reports to the Customer Service Manager as needed.
Cross-training on other accounts and be able to fill in for other Customer Service Representatives during vacations or sickness
Answering customer inquiries and giving solutions to problems, if needed
Obtaining Monthly Forecast from assigned customers as required in Customer Specific Procedures.