Customer Service Representative

Concordia Lutheran Ministries and Affiliates•Winfield Township, PA

14d•Onsite

About The Position

Concordia Medical Equipment is looking for a dedicated Customer Service Representative (CSR) to join their expanding team. This full-time role involves working Monday through Friday in a dynamic environment, utilizing skills to answer calls, process orders, and address customer inquiries. The position offers a stable income and a schedule that allows for evenings and weekends off. As a CSR, you will be the primary point of contact for customers, both in the retail location and over the phone, responsible for new patient intake, assessing customer needs, ensuring satisfaction, resolving complaints, ensuring order accuracy, coordinating deliveries, and verifying service authorization, insurance coverage, and reimbursement. Additionally, you will provide compression services, evaluate needs, and recommend appropriate garments and supplies. Depending on supervisor designation, responsibilities may also include negotiating pricing, placing special orders, and managing product shipping.

Requirements

High school diploma or equivalent
Strong customer service, phone, and typing skills
Excellent verbal and written communication abilities
Attention to detail, strong organizational skills, and the ability to multitask effectively
Ability to work collaboratively as part of a cohesive team

Nice To Haves

Two years of customer service experience preferred
Knowledge of medical terminology is a plus

Responsibilities

New patient intake
Assessing the needs of both new and existing customers
Ensuring customer satisfaction
Resolving complaints
Ensuring order accuracy
Coordinating deliveries or services
Verifying issues related to service authorization, insurance coverage, and reimbursement
Primary point of contact for customers, both in our retail location and over the phone
Provide compression services to clients and patients, evaluating their needs and recommending appropriate compression garments and related supplies
Negotiate pricing, place special orders, and manage product shipping (depending on supervisor's designation)
Answer phone calls promptly and assist customers in the retail area, effectively resolving inquiries on the first call
Minimize the use of hold and transfer functions, ensuring efficient follow-up and communication
Communicate clearly and provide outstanding customer service both over the phone and in person
Share the workload of phone calls, orders, and retail tasks equally with the Customer Service team