Seasonal Customer Service Representative - Charleston Airport

Enterprise Holdings•North Charleston, SC

2d•$18 - $24•Onsite

About The Position

Enterprise Mobility, operating Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands, is seeking a Customer Experience Representative (CXR) for its National/Alamo brand at the Charleston International Airport. This role focuses on providing superior, friendly, and efficient customer service, facilitating the rental process through verification and documentation, and offering company-approved services and products. The position offers performance-based bonuses and is a seasonal role, ending on or before November 11, 2026, with a maximum duration of 180 days. The available shifts are 9:00 am-5:00 pm and 5:00 pm-1:00 am, and weekend work is required.

Requirements

Must be at least 18 years of age
High School Diploma or G.E.D. required
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must have a minimum of 1 year prior customer service retail or administrative support experience
Must possess a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years

Nice To Haves

This is a seasonal position and you may work up to 180 working days during the defined season

Responsibilities

Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Perform miscellaneous and backup duties job-related duties as assigned
Seek to improve job performance through self-assessment, skill development, training and goal setting
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous job-related duties as assigned