Customer Service Representative

CSN Collision•Owen Sound, ON

3d•Onsite

About The Position

As a Customer Service Representative, you will liaise with customers, team members, and insurance companies to ensure the collision repair process is a smooth and positive experience. Your primary responsibility is providing top-tier service. You will greet customers, explain the repair process, provide regular status updates, and answer any questions they may have. You will also be responsible for managing the multi-line phone system and triaging calls to the appropriate departments. In this role, you will learn the intricacies of collision repair to better assist our customers. This is achieved by working interactively with our team and remaining inquisitive! We are looking for someone who is upbeat, friendly, and excited about the opportunity to make each interaction better than the last. You should have a natural sense of initiative and a track record of going above and beyond for customers. We believe in upholding the highest standards of service, ensuring every customer has an outstanding, "review-worthy" experience.

Requirements

High School Diploma or equivalent is required
Excellent customer service & experience
Computer proficiency & a willingness to learn new programs
Google Suite
Various web-based and non-web based program
Strong written and verbal communication
Time management
Analytical and anticipatory - always thinking ahead to be well prepared
Demonstrate strong initiative
Inquisitive by nature
Excited to learn about the industry

Nice To Haves

Post Secondary Schooling in Business Administration or another relevant field is an asset

Responsibilities

Liaise with customers, team members, and insurance companies to ensure the collision repair process is a smooth and positive experience.
Provide top-tier service.
Greet customers, explain the repair process, provide regular status updates, and answer any questions they may have.
Manage the multi-line phone system and triage calls to the appropriate departments.
Learn the intricacies of collision repair to better assist customers.
Work interactively with the team and remain inquisitive.