Customer Service Representative

Spartan X

4d

About The Position

SpartanX is seeking a professional and customer-focused Bilingual Customer Service Representative to support homeowners throughout the residential solar process. This role is responsible for handling inbound and outbound communication, assisting homeowners with project-related questions, and helping ensure a smooth customer experience from installation through system activation and service support. The ideal candidate is fluent in both English and Spanish, communicates professionally, stays organized in a fast-paced environment, and can confidently manage customer interactions while coordinating with multiple internal departments. This role plays a critical part in protecting homeowner experience and supporting operational efficiency.

Requirements

• Fluent in both English and Spanish (written and verbal)
• Strong customer service and communication skills
• Ability to multitask and remain organized in a fast-paced environment
• Professional phone and email etiquette
• Strong attention to detail and follow-through
• Ability to remain calm and solution-focused during difficult conversations
• Comfortable learning and navigating CRMs and operational systems
• Ability to work independently while supporting a collaborative team environment

Nice To Haves

• Previous customer service or call center experience
• Prior experience in solar, construction, home services, or operations support preferred
• Experience working with scheduling systems or CRMs
• Bilingual customer support experience in a high-volume environment

Responsibilities

• Communicate with homeowners in both English and Spanish via phone, email, and text
• Answer customer questions regarding project timelines, scheduling, inspections, service, and system activation
• Coordinate with operations, scheduling, permitting, service, and installation teams to provide accurate updates
• Document homeowner communication and account activity within company systems
• Assist with resolving customer concerns professionally and efficiently
• Escalate operational or service-related issues when necessary
• Support appointment confirmations, reschedules, and project follow-ups
• Maintain professional communication standards while representing SpartanX
• Help improve customer satisfaction by providing clear and timely communication

Benefits

• Competitive compensation based on experience
• Growth opportunities within a rapidly expanding solar company
• Team-focused culture built on accountability, professionalism, and operational excellence
• Opportunity to directly impact customer experience and operational success

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed