Customer Service Representative for CONCORD NC Location

Fastsigns•Mooresville, NC

1d•Onsite

About The Position

FASTSIGNS #111501 is hiring for a Customer Service Representative to join our team! This role involves being the initial contact for customers, preparing estimates, implementing work orders, and ensuring timely delivery of finished products. The position requires active participation in daily team meetings, execution of business and marketing plans, and a deep involvement in the success of the FASTSIGNS Center. You will interact with customers via email, telephone, in-person, and at their place of business, building long-lasting relationships and turning prospects into long-term clients. The sign industry offers constant learning, skills growth, and a career path for those who enjoy helping people solve problems through advice and consultation.

Requirements

2-3 years of retail or counter sales experience preferred
High school diploma or equivalent
Outgoing, responsive, eager to learn and has the ability to build relationships
Great listening and organization skills
Ability to sit for long periods (4 hours or more)
Ability to view a computer screen for long periods (4 hours or more)
Ability to work under pressure to output high volume, high-quality work

Responsibilities

Be the initial contact with current as well as prospective customers in our FASTSIGNS Center
Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders
Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center
Work with customers in numerous ways such as email, telephone, in-person and at their place of business
Build long-lasting relationships by turning prospects into long term clients.