Customer Service Representative
About The Position
At SA Technologies Inc., we believe in turning career aspirations into reality. As a CMMI Level 5 and Great Place to Work® Certified global IT consulting and services company—and recognized as one of the Best Places for Women—we are committed to building an inclusive, supportive, and high -performance workplace Job Title: Customer Service Representative Location: - Prescott Valley 86314 Duration 9 months to extension Direct Client Pay Rate $16/hr on w2 without Benefits Position Type Staff Augmentation Hours/Week 40 Billing Type Hourly Shift Day Projected Start Date 04/20/2026 Start Time 8:00 AM Projected End Date/Duration 01/18/2027 End Time 5:00 PM Position Description Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Provide a service such as a license, registration, title, permit, or program eligibility information Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Refer unresolved customer grievances to designated departments for further investigation. Determine charges for services requested, collect deposits or payments, or arrange for billing. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments Performs journey level customer service activities by performing tasks initiated by the general public. Position may require the use of discretion when releasing pertinent information, solving difficult customer service complaints/problems; conducting research, compiling information, and analyzing policies and procedures to resolve customer issues. Duties may include periodically adding money receipts, reconciling cash against known figures for verification, preparing and transmitting deposits of monies to the bank or to the state treasurer’s office on a daily basis
Requirements
- Follows established guidelines
- Solving difficult customer service complaints/problems
- Customer Service Experience
Responsibilities
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Provide a service such as a license, registration, title, permit, or program eligibility information
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Refer unresolved customer grievances to designated departments for further investigation.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Performs journey level customer service activities by performing tasks initiated by the general public.
- Position may require the use of discretion when releasing pertinent information, solving difficult customer service complaints/problems; conducting research, compiling information, and analyzing policies and procedures to resolve customer issues.
- Duties may include periodically adding money receipts, reconciling cash against known figures for verification, preparing and transmitting deposits of monies to the bank or to the state treasurer’s office on a daily basis
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
