Customer Service Representative - Paducah, KY

Independence Bank • Paducah, KY

9h • Onsite

About The Position

The Customer Service Representative will interact directly with new and existing customers to establish and maintain relationships. This position will greet customers, discuss products and services, build customer profiles, open and disclose accounts, and provide appropriate follow-up. The Customer Service Representative responds to customer inquiries via telephone and face-to-face meetings. This position may be required to work into a Saturday rotation.

Requirements

• High School or GED
• One (1) year of teller and/or customer service representative experience required
• Independence Bank Teller Certification within 6 months
• Requires completion of Teller Fundamentals and Teller Level Up training within three (3) months
• Requires completion of CSR Foundations training within three (3) months
• Strong customer service skills
• Ability to maintain confidential information
• Oral communication skills
• Problem solving and situational judgment skills
• Time management skills
• Organizational skills
• Clerical and administrative skills

Responsibilities

• Greets customers entering the location
• Opens new accounts for new and existing customers
• Assists customers with routine account related requests, including fund transfers and stop payments
• Answers customer inquiries involving bank products and services as well as customer-related policies and procedures
• Researches and resolves customer issues, serving as liaison between departments
• Promotes and recommends other products and services based on customer needs
• Assists customers with requests, such as providing check copies and printed statements
• Gathers and maintains up to date customer information, including addresses, phone numbers, and e-mail addresses
• Performs work under general supervision

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED