Customer Service Representative

Mountaineer Employment Solutions • Charleston, WV

22h • Onsite

About The Position

The Customer Service Sales Representative is responsible for creating exceptional customer experiences by effectively solving problems and turning challenges into positive interactions. This role blends customer service and sales, ensuring every engagement—whether with new or existing customers—is professional, supportive, and focused on meeting customer needs. Representatives will promote products, resolve concerns, and guide customers through service options with clarity and care.

Requirements

• Outstanding customer service skills
• Strong communication, interpersonal, analytical, and problem‑solving abilities
• Basic math skills, accurate data entry, and confidence in sales interactions
• Understanding of peripherals and moderate‑to‑advanced hardware/software troubleshooting
• Ability to multitask in a fast-paced environment
• 18 years of age or older

Nice To Haves

• Previous customer service experience in a high‑volume environment
• 2+ years of call center experience or equivalent
• High school diploma or equivalent

Responsibilities

• Promoting, selling, and/or saving products and services
• Delivering excellent customer experiences via phone
• Negotiating and completing save/service order requests
• Working with customers patiently, tactfully, and efficiently
• Accurately informing customers of fees, adjustments, and account details
• Providing tailored product and service options
• Applying active listening skills in every interaction
• Following tactical call flows to optimize customer satisfaction

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED