Customer Service Representative
About The Position
The Customer Service Representative (CSR) provides responsive, professional support to healthcare clients, drivers, and internal teams in a fast-paced, time-sensitive medical logistics environment. The role is a key point of contact for order entry, shipment tracking, issue resolution, and service inquiries. The position has no supervisory responsibilities and requires no travel. The schedule is Sunday and Monday, 9:30 p.m. to 6:00 a.m. CT, and Thursday through Saturday, 4:30 p.m. to 1:00 a.m. CT. Standard business hours apply generally, but schedules may include evenings, weekends, and holidays based on operational needs and customer requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties may change based on business needs and may include other duties as assigned.
Requirements
- High school diploma or equivalent required.
- Excellent written and verbal communication skills.
- Strong customer service orientation and professionalism.
- Ability to remain calm and solution-focused under pressure.
- Strong organizational and multitasking skills.
- Attention to detail and data accuracy.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Ability to work effectively in a fast-paced, deadline-driven environment.
- Strong problem-solving and conflict resolution skills.
- Commitment to confidentiality and compliance standards.
- Strong computer skills and ability to learn new systems quickly.
Nice To Haves
- 1–3 years of customer service experience preferred.
- Experience in logistics, transportation, healthcare services, or call center environments strongly preferred.
- Experience handling time-sensitive or high-volume service environments preferred.
- Experience with transportation management systems (TMS) or CRM systems preferred.
Responsibilities
- Provide timely and professional customer service via phone, email, and internal systems.
- Process order entry, shipment scheduling, and delivery updates accurately.
- Track deliveries and proactively communicate status updates to customers.
- Investigate and resolve service issues, delays, and customer complaints.
- Coordinate with terminal staff, drivers, and operations leadership to ensure service accuracy.
- Maintain accurate documentation of customer interactions and shipment records.
- Ensure compliance with chain-of-custody procedures and customer-specific requirements.
- Assist with preparing reports related to service performance and customer trends.
- Support onboarding of new customer accounts as needed.
- Maintain confidentiality and protect sensitive healthcare-related information.
- Perform other duties as assigned to support operational success.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
