Customer Service Representative

Anywhere Talent

12h • Remote

About The Position

We are hiring a Customer Service Representative to serve as the first point of contact for customers experiencing water or fire damage at residential and commercial properties. You will handle inbound calls, provide calm and empathetic support, collect key incident details, and ensure accurate documentation before warm-transferring calls to the appropriate internal team for immediate action. This is a high-responsibility, customer-facing role where accuracy, empathy, and reliability are critical.

Requirements

• Excellent spoken and written English (clear, neutral accent preferred)
• Strong customer service and communication skills
• Ability to stay calm and professional under pressure
• High attention to detail and accuracy in data entry
• Reliable attendance and consistent work history
• Comfortable using VoIP systems and multiple tools simultaneously

Nice To Haves

• Call center, customer support, dispatch, or intake experience
• Experience in urgent service industries (restoration, HVAC, plumbing, etc.)
• Familiarity with CRM systems and U.S. customer support

Responsibilities

• Answer inbound emergency service calls in a 24/7 support environment (scheduled shifts)
• Communicate calmly and professionally with distressed customers
• Collect and record key details (contact info, location, damage type, severity, etc.)
• Accurately input data into CRM/ERP systems in real time
• Warm transfer calls to the appropriate department with complete context
• Follow scripts, workflows, and call handling procedures

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed