Customer Service Representative

Hall's Culligan Water•Santa Ana, CA

9h•$20 - $21•Onsite

About The Position

As the premium provider of drinking water and water treatment services for the greater part of a century, Hall’s Culligan continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service. As a Customer Service Representative (CSR), you’ll play a vital role in ensuring our customers receive a positive customer experience. This role involves addressing inquiries, providing solutions, and maintaining a high level of customer satisfaction. The ideal candidate for this position will genuinely enjoy interacting with our customers, will have an enhanced ability to resolve issues through strong product and service knowledge, and will effectively manage their time.

Requirements

Ability to wear a telephone headset for extended periods, up to 8 hours per day, while handling inbound and outbound customer calls
Excellent verbal and written communication skills.
Excellent organization and multi-tasking skills.
Strong problem-solving abilities and attention to detail.
Ability to remain calm under pressure and handle challenging situations with professionalism.
Demonstrated competency in computer and/or tablet use, with above average skills in computer applications.
Ability to quickly learn and adapt to new technologies and software systems as needed.
Type a minimum of 40wpm, including ten-key, accurately and by touch.
Strong communication skills, commitment to teamwork, and effective problem-solving skills.

Nice To Haves

Previous experience in a customer service role preferred.

Responsibilities

Respond promptly to customer inquiries via phone, text, and email with a focus on providing an outstanding customer experience.
Effectively and accurately address customer concerns, troubleshoot problems, and provide accurate information.
Handle both routine inquiries and complex issues with professionalism.
Develop and maintain an understanding of our products and services to effectively assist customers and addresses their needs.
Offer product/service recommendations and educate customers.
Identify, troubleshoot, and resolve customer problems effectively.
Collaborate with other departments to address customer concerns and provide solutions.
Efficiently manage and prioritize tasks to meet individual and team performance goals.
Meet deadlines and response times while maintaining quality in work and customer interactions.
Accurately document customer interactions and transactions in customer service software.
Workspace must be kept clean, organized and free of clutter and tripping hazards.
Must follow both proper confidentiality protocols, to keep customer information protected, and incident reporting procedures.