Warehouse Customer Service Representative

A. Duie Pyle•Greencastle, PA

8d•Onsite

About The Position

A. Duie Pyle is seeking a Customer Service Representative to join their team. This role serves as a key point of contact for both internal and external customers, managing inquiries, scheduling shipments, handling requests, resolving issues, and ensuring clear, timely communication to deliver exceptional customer service. The company emphasizes its long history, family ownership, core values of integrity, service first, and empathy, and its dedication to customer service and employee success in the supply chain and logistics industries.

Requirements

1 year of prior customer service experience preferred
Experience in a fast-paced work environment; strong attention to detail
Strong familiarity with MS Office (Word, Excel and Outlook); basic typing skills
Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and or as part of a team
Willingness to maintain a flexible schedule to meet the needs of the business, including but not limited to early mornings, evenings, and non-traditional holidays

Responsibilities

Scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and or freight charges
Coordinating with internal departments as well as partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues
Scheduling delivery appointments and handle re-consignments
Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments
Ensuring the accurate billing of shipments
Compiling and delivering custom reports; performing daily audits of reports
Documenting all customer interactions for follow up and record keeping purposes
Assisting customers with “My Pyle” registration and utilization of our web site
Meeting the standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, “Make Busy” %, Contacts per Hour)