Customer Service Representative
PARKVIEW HEALTH SERVICES LLC•Buffalo, NY
•Onsite
About The Position
Parkview Health Services is seeking a Customer Service Representative to handle inbound and outbound calls for new and refill prescriptions. This role involves troubleshooting issues, coordinating billing, and documenting all interactions in the pharmacy system. The position is full-time, with shifts available Monday-Friday from 2pm-10pm, including rotating Saturdays. A shift differential is included. Part-time shifts are also available from 8am-1pm or 5pm-10pm, 4-5 days a week.
Requirements
- Strong attention to detail and accuracy.
- Excellent communication and customer service skills.
- Ability to multitask in a fast-paced environment.
- Comfort using pharmacy systems and Microsoft Office.
- High School Diploma or equivalent required.
- 1+ year pharmacy or customer service experience preferred (varies by role).
Nice To Haves
- Pharmacy experience preferred (required for some roles).
- Ability to lift up to 30 lbs. for fulfillment roles.
Responsibilities
- Handle inbound/outbound calls for new and refill prescriptions.
- Troubleshoot issues and coordinate billing.
- Document all interactions in the pharmacy system.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
