Customer Service Representstive

AmeriVet•Griffin, GA

23d•Onsite

About The Position

This role involves greeting clients and patients, managing appointments, processing payments, maintaining records, and communicating effectively with clients and veterinary staff. The position requires handling sensitive situations with compassion and maintaining an organized reception area. Additional administrative duties may be assigned to support the team.

Requirements

Previous customer service or veterinary experience is preferred
Strong communication and organizational skills
Ability to multitask and remain calm in a fast-paced environment
Dependable, punctual, and team-oriented
Comfortable working with animals and their owners
Basic computer skills and the ability to learn veterinary software
Professional and compassionate when handling difficult situations
Availability to work scheduled weekdays and rotating Saturdays as needed

Nice To Haves

Experience using ezyVet is a plus

Responsibilities

Greet clients and patients in a professional and welcoming manner
Answer incoming calls and respond to client questions
Schedule appointments and help manage the daily appointment flow
Check clients in and out and process payments accurately
Maintain complete and accurate client and patient records
Communicate clearly with clients, veterinarians, and support staff
Assist with prescription and medical-record requests
Handle sensitive or emotional situations with patience and compassion
Maintain a clean, organized, and professional reception area
Support the team with additional administrative duties as needed

Benefits

Competitive pay
Medical, dental, and vision insurance
Paid time off
Employee pet-care discounts
401(k) retirement plan
Training and professional-development opportunities
A supportive and team-focused work environment
Competitive pay, performance bonuses, 401(k) matching, and student loan assistance
Health, dental, vision, life insurance, and mental health resources
Generous paid time off and holidays