Customer Service Representative
About The Position
TopView is a fast-growing sightseeing and local experiences company offering a wide range of experiences across major cities in the U.S. and London. Our offerings include TopView Hop-On Hop-Off bus tours (available in New York City), Tea Around Town - a unique experience bus tour now operating across major U.S. cities (including New York, Los Angeles, Miami, Chicago, Dallas, Houston, and more), cruises, and bike rentals. We serve thousands of guests daily and continue to expand into new markets, making this an exciting opportunity to join a rapidly growing, high-volume operation where your work directly impacts the customer experience.
Requirements
- Must be available for overnights, weekends, and holidays
- Must have a reliable computer, internet, and headset
- Must have a quiet workspace
- Must be dependable — attendance and punctuality are critical
- Must reside in Texas
Nice To Haves
- Bilingual is a plus (English and Spanish)
Responsibilities
- Handle customer inquiries (emails and chat) across multiple U.S. cities
- Assist customers with bookings, changes, and general inquiries
- Manage high-volume escalations with professionalism and confidence
- Follow company policies and escalation protocols
- Accurately document interactions in Zendesk (or similar CRM)
- Work in a fast-paced, high-volume environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
