Customer Service Representative (French Speaking)

Workplace Options•Toronto, ON

1d•Hybrid

About The Position

At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide. Since 1982, we’ve partnered with employers, health plans, and insurers to design flexible, forward-thinking programs that evolve alongside today’s changing workforce. Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies. Now part of the TELUS Health family, we are expanding our global impact by combining decades of wellbeing expertise. Together, we’re building healthier, more resilient organizations—one person at a time.

Requirements

Bachelor's Degree.
Strong written and spoken communication skills in English and French.
Excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service.
Proficient in conflict resolution skills.
Ability to organize and prioritize effectively.
Outstanding organizational, relationship-building and interpersonal communication skills.
Ability to maintain high quality work in all aspects of the position.

Responsibilities

Assess the Employee’s needs through targeted questioning.
Obtain employee’s personal information and information on the individual needing care.
Provide a clear explanation of the issues/needs.
Obtain desired geographic location for referral search and any personalized criteria.
Provide top-notch customer service provided in written or verbal interactions with our clients and providers.
Perform research, utilizing our internal database, websites, and local organizations, in order to locate referrals that meet the client’s needs.
Perform quality assurance callbacks to our clients.
Maintain communication with clients and associated EAPs as required.
Ensure all data entries are complete and accurate, with proper spelling and grammar