Customer Service Representative

Crete United•Oglesby, IL

4d•$17•Onsite

About The Position

John's Service & Sales is seeking a friendly, organized, and dependable Customer Service Representative to serve as the first point of contact for our customers. This person will play an important role in keeping daily operations running smoothly by answering phones, assisting customers, coordinating service requests and dispatching, and providing administrative support to the team. The ideal candidate is comfortable working in a fast-paced environment, communicating with customers and technicians, and managing multiple tasks throughout the day.

Requirements

Strong communication and phone skills
Experience using Microsoft Office, including Outlook, Word, and Excel
Experience using Google Sheets
Strong organizational and time-management skills
Ability to multitask and manage changing priorities
Comfortable working in a fast-paced environment
Professional, dependable, and customer-focused attitude
Ability to work independently while also supporting a team

Nice To Haves

Previous customer service, dispatching, administrative, or office experience preferred

Responsibilities

Answer incoming phone calls and provide professional, friendly customer service
Serve as the first point of contact for customers and help address questions, service needs, and scheduling requests
Assist with dispatching technicians and coordinating service calls
Schedule appointments and communicate service information with customers and team members
Send and respond to customer and internal emails
Enter, update, and maintain customer and service information
Assist with organizing schedules and daily workflow
Use Microsoft Office and Google Sheets for tracking, communication, and administrative tasks
Provide general office and administrative support as needed
Maintain a professional and positive experience for every customer