Customer Service Representative
About The Position
Reagent Chemical & Research, LLC. is seeking a full-time Customer Service Representative to work in their Beaumont, TX office. This role involves processing orders for chemical products via telephone or email from customers and sales representatives, and performing all additional responsibilities related to HCL and Caustic. The position is on the 1st shift, from 8:30 am to 5:00 pm. Employment with Reagent Chemical offers a competitive salary package, 401K with matching, generous profit sharing, 120 hours of PTO, 10 paid holidays, and a comprehensive health benefits package.
Requirements
- High school diploma or GED required.
- 1-3 months relevant experience or training
- Strong computer skills, including Microsoft Excel.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to interact and communicate effectively with sales, customers and internal team members.
- Strong written and verbal communication skills.
- Ability to add, subtract, multiply, and divide in all units of measure.
- Ability to troubleshoot and problem solve issues proactively.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 25 pounds at times.
Nice To Haves
- Ability to perform job duties satisfactorily
- Must be able to handle multiple tasks, maintain focus and show attention to detail.
- Must demonstrate reliability and responsibility.
Responsibilities
- Receives orders for products and determines customers product specifications, required shipping date, unique delivery needs and any additional information.
- Enters data into the system to create orders from phone calls or emailed information and provides order confirmations.
- Processes all order changes and cancellations in the system.
- Records and saves copy of orders received.
- Routes orders to dispatchers based on delivery location.
- Follows up with customers and sales on any unresolved issues or late deliveries.
- Confers with sales and dispatch to expedite, track missing or delayed shipments.
Benefits
- Competitive salary package
- 401K with matching
- Generous profit sharing
- 120 hours of PTO
- 10 paid holidays
- Comprehensive health benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
