Customer Service Representative
About The Position
The Calibration Customer Service supports the Calibration Department by serving as a primary point of contact for customers, ensuring timely and accurate communication, and maintaining detailed customer and job records throughout the calibration process. This role plays a critical part in delivering a positive customer experience by coordinating quotes, work orders, documentation, and invoicing preparation while collaborating closely with technicians, finance, quality, and internal teams. Success in this position requires strong organization, attention to detail, and the ability to manage high communication volumes in a fast-paced environment.
Requirements
- Strong organization skills.
- Attention to detail.
- Ability to manage high communication volumes in a fast-paced environment.
Nice To Haves
- Experience using CRM and database systems within a customer service or sales environment is preferred.
- Calibration-related systems is a plus.
Responsibilities
- Serve as a primary point of contact for customers.
- Ensure timely and accurate communication.
- Maintain detailed customer and job records throughout the calibration process.
- Coordinate quotes, work orders, documentation, and invoicing preparation.
- Collaborate closely with technicians, finance, quality, and internal teams.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
