Customer Service Representative- Aquatics, Park and Recreation (Non-Civil Service)
About The Position
The Customer Service Representative-Aquatics provides customer service, direction, and information for community members using aquatics facilities and programming. This role involves providing effective service, giving program information, supporting administrative functions, and communicating aquatics policies. The representative will handle telephone and walk-in inquiries, direct customers, issue ID cards, discuss programming, update customer accounts, collect payments, and assist with special events. Additionally, the position requires ensuring safe food and beverage handling procedures and assisting with daily maintenance and cleaning tasks.
Requirements
- Knowledge of Aquatics Facilities and general policies and procedures.
- Ability to determine customer concerns and service requests and provide direction.
- Ability to interpret and explain aquatics policies, rules, and procedures.
- Ability to interact tactfully with employees and the public.
- Ability to provide general administrative functions supporting the aquatics facilities and programs.
- Communicating effectively verbally and in writing.
- Establishing and maintaining effective professional relationships.
- Food & Beverage-Texas Food Handlers Certificate required before working in concessions areas.
Responsibilities
- Provides service, assistance, and response to telephone and walk-in inquiries from customers regarding aquatics programming or facility use.
- Directs customers to specific areas for information and assistance.
- Provides customer service and administrative support by issuing ID cards, directing customers, discussing aquatics programming, updating customer accounts, and answering customer questions and concerns.
- Provides clerical work for new accounts, collects payments, and facilitates success of aquatics facilities.
- Updates customer accounts and records; ensures the accuracy of a customer accounts, program registrations, and updates accounts with correct information.
- Assists and provides information; assists with special events.
- Ensures safe food and beverage handling procedures.
- Performs a wide range of clerical, administrative, and customer service tasks.
- Performs any and all other tasks as needed or assigned.
- Assists with daily maintenance and cleaning tasks.
- Performs any and all other tasks as needed or assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
