BMV Customer Service Representative
About The Position
The Indiana Bureau of Motor Vehicles (BMV) is seeking a Customer Service Representative to join their team. This role is the frontline contact for the BMV, providing timely and accurate customer service using strong communication and computer skills, with on-the-job training provided. The position will assist Hoosiers with a wide range of BMV needs and is located at the Evansville, Indiana, East BMV branch office. The BMV has been recognized as one of Indiana’s 2023 Top Workplaces, with a mission to serve Hoosiers through best-in-class driver and vehicle services while fostering an environment that invests in employees, engages customers, provides sustainable systems, and embraces product innovation.
Requirements
- Top-notch communication skills.
- A high level of critical thinking and the ability to troubleshoot.
- Ability to process cash and card transactions.
- Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
- Ability to perform essential functions with or without reasonable accommodation.
- A High School Diploma or High School Equivalent (HSE) and customer service experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.
Responsibilities
- Use job knowledge to conduct customer transactions.
- Answer customer questions and provide guidance.
- Assist with the daily opening and closing of the branch.
- Check transactions to ensure accuracy, timeliness, and proper accounting.
- Work with leadership to resolve escalated customer concerns and system problems.
- File applications as completed throughout the day.
Benefits
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 in election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
