Customer Service Representative

Fidelity Building Services Group • Lynn Haven, FL

7d • Onsite

About The Position

System Service & Engineering is a Full Mechanical, Electrical, and Plumbing Services company that works on commercial facilities throughout Northwest Florida. We are seeking a detail-oriented and dependable Customer Service / Data Entry Coordinator to join our growing MEP team. This role is ideal for someone who enjoys working in a fast-paced office environment, providing excellent customer service, and supporting daily operations.

Requirements

• Previous customer service and/or administrative experience preferred
• Strong computer skills required
• Proficient in Microsoft Word, Outlook, and Excel
• Excellent communication and organizational skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong attention to detail and accuracy
• Team-oriented with a positive attitude and willingness to learn
• Reliable and professional individual
• Strong work ethic and customer-focused mindset
• Someone eager to grow and learn additional operational functions within the company

Responsibilities

• Answer incoming customer and client phone calls professionally
• Create and manage service tickets/work orders
• Assist with permit applications and tracking
• Perform accurate data entry and maintain records
• Support office operations and administrative tasks
• Communicate with technicians, customers, and internal departments
• Maintain organized documentation and files
• Cross-train to assist with billing and dispatching functions over time

Benefits

• Comprehensive medical, dental, and vision plans
• Free preventative care
• Affordable prescription options
• Company-paid life insurance
• Disability coverage
• 401(k) plan with a generous company match
• Immediate vesting for 401(k)
• Paid holidays
• PTO plan that grows with years of service
• Opportunities for career advancement
• Professional Development
• Education assistance
• Flexible spending accounts
• Employee discounts
• 24/7 support through Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed