Customer Service Representative

Universities of Wisconsin•Stevens Point, WI

5d•Onsite

About The Position

The Customer Service Representative is responsible for all aspects of customer service in the “front of the house” of the University Dining operations. This will include customer contact to address and resolve issues, cashier training and coverage, dining room set-up and maintenance of the dining room supplies and products. This position will provide consistent communication to full-time staff, student leadership, student staff, and other part time specialty staff to ensure that the best possible customer service is achieved through proper training, compliance with safety and sanitation standards, presentation, and maintenance of dining facilities. The Customer Service Representative reports to the Food Service Manager – DeBot Center within University Dining with daily tasks assigned by the Customer Service Supervisor. The ability and willingness to work a variable schedule, including nights and weekends, and alternate hours with short notice, is required.

Requirements

Ability to effectively communicate orally and in writing to a wide array of people including staff members with differing skills/abilities.
Ability to interact courteously with customers.
Ability to manage and solve customer complaints and requests.
Demonstrated experience supervising a diverse staff including student employees, full and part time employees, and temporary staff.
The ability to bend, stoop, twist, and safely lift to 50# on a regular basis when storing, stocking and gathering prepared products and/or inventory items.
Successful applicants must pass all UWSP mandatory trainings along with department specific trainings as part of their employment onboarding.
Current Serv Safe certification or ability to complete certification within 3 months of hire.

Nice To Haves

Prior experience within a University Dining facility with large numbers of student employees.
Knowledge of methods, and ability to motivate employees.
Basic knowledge of the technology used in a University Dining location.
Knowledge of basic safety and sanitation principles.

Responsibilities

Guides and trains staff and student workers
Provides exceptional service, answers questions, or provides information in a specific subject area to (internal, external) (customers, donors, stakeholders) based on set material or standards
Organizes, distributes, and maintains relevant work unit procedures, polices, and updates to ensure accuracy and relevancy of delivered information
Troubleshoots and resolves issues in a timely and professional manner
Monitors and maintains work areas and supplies to meet customer and operational needs
Processes customer transactions and may take payments following established policies and procedures