Customer Service Representative
About The Position
Meritum Energy is a leading provider of propane, natural gas, diesel, and other mobile energy solutions throughout Texas, New Mexico, Florida, Oklahoma, Arkansas, Missouri, Kansas and North Carolina. Known for our unwavering commitment to safety, service excellence, and community partnership, we proudly stand by our company motto: We Sell Service. Lundy's Propane, a Meritum Energy Holdings company in Oklahoma City, OK, is seeking a motivated customer service representative. The Customer Service Representative will interact with customers by proactively addressing inquiries and resolving customer concerns in addition to assisting walk-in customers and supporting bottle dock operations as needed. Our Customer Service Representatives are committed to Service, Efficiency and Safety.
Requirements
- High school diploma or equivalent (required)
- Minimum two (2) years of customer service experience
- Excellent interpersonal, communication, and problem-solving skills
- Service-oriented and the ability to resolve customer grievances
- Proficient with Microsoft Office and able to quickly learn new software
- Prolonged periods sitting at a desk, using a phone, and working on a computer
- Must be able to lift up to 50 pounds as needed in order to safely assist with duties around the office, plant, and bottle dock
- Must pass pre-employment screening and background check
Nice To Haves
- Experience in high-volume phone call settings (preferred)
- Experience in the propane, fuel, or energy industry (preferred)
- Occasional standing, walking, and outdoor work when assisting at the bottle dock
Responsibilities
- Interacts with customers via telephone, email, or in person to provide support and information on products or services and serves as a liaison between customers and the company
- Collects and enters orders for new or additional products or services
- Assists walk-in customers, processes cylinder sales and payments, and supports bottle dock operations as needed
- Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
- Performs other related duties as assigned
Benefits
- Competitive hourly wage
- 401(k) with 6% company match
- Health, dental, and vision insurance
- AD&D insurance
- Paid time off
- Referral bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
