Customer Service Representative - FT - Centralia/Mexico
HOMEBANK•Mexico, MO
•Onsite
About The Position
This role involves handling customer transactions, including cash handling, loan payments, deposits, withdrawals, and check cashing. The representative will also assist customers with digital banking solutions and operate banking equipment. A key aspect of the role is to gain knowledge of Level 1 tasks and demonstrate proficiency in navigating banking systems and equipment. The position requires strong communication and computer skills, with a willingness to learn new software and equipment. Regular attendance and participation in mandatory training are also expected.
Requirements
- High School Degree or related experience.
- Strong communications (written and verbal), customer skills, & interpersonal skills.
- Strong computer skills.
- Proficient with PC based teller software or willingness to learn.
- Be able to operate email.
Nice To Haves
- Knowledge of Level 1 tasks.
- Ability to navigate NuPoint Core System.
- Ability to navigate the S drive.
- Ability to operate banking equipment such as cash recyclers and coin counters.
- Basic knowledge and navigation skills of Internet banking and Mobile App.
- Basic digital equipment knowledge.
Responsibilities
- Receive and verify cash from customers and follow all cash handling procedures.
- Accurately reconcile cash drawer daily, including scanning all images.
- Process customer transactions: Loan payments, deposits, withdrawals, cash checks, and monetary instruments.
- Receive and verify checks, examine items for appropriate endorsements, and complete hold requests as needed.
- Navigate NuPoint Core System and the S drive according to job duties.
- Accurately process savings bonds for redemption.
- Process cash advances.
- Accurately complete a check order form.
- Effectively demonstrate digital solutions to customers or potential customers.
- Understand and operate technically advanced banking equipment such as cash recyclers and coin counters.
- Utilize basic knowledge and navigation skills of Internet banking and Mobile App.
- Demonstrate basic digital equipment knowledge.
- Annually participate in Robbery/Security training.
- Read and attest to both the Employee Handbook and the Business Continuity Plan.
- Complete mandatory online training courses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
