Customer Service Representative

Best Cheer Stone•San Diego, CA

9d•$19 - $22

About The Position

The Customer Service Representative (CSR) attracts potential customers by answering product, service questions, support of reception area and sales team, support showroom foot traffic, suggesting information about other products and services. Process orders prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Requirements

Excellent oral and written English language communication skills
Provide high level of customer service
Good organizational skills
Proven ability to handle multiple tasks at once.
Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window-based environment.
Intermediate skills in MS Outlook, Word and Excel

Nice To Haves

Bilingual (Spanish) a plus.

Responsibilities

Support sales rep as needed
Support sales rep when they are out visiting customers
Assist in taking pictures of product and send via email or text to sales rep or customer
Assist in tagging material in the warehouse and the overstock areas
Generating orders. For examples; sink, faucet extra b/s, prefabs or slabs
Cancel orders
Provide support for NH transfers – Generate NH transfer
Generate outsourced vendor PO’s (example: shower doors, tile, etc.)
Service VIP account- Update, follow and generate orders
Take payment information and other pertinent information such as addresses and phone numbers
Assist with placement of orders, refunds, or exchanges
Assist with the reception desk
Support coverage at the reception desk (CSR STATION)– all day coverage, break or lunch
Greet customers warmly and ascertain problem or reason for calling or visiting
Manage large amounts of incoming calls
Use telephones to reach out to customers and verify account information
Maintain customer accounts by updating existing accounts
Assist customers in the showroom
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Contribute to team effort by accomplishing related results as needed
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Advise on company information
Answer questions about warranties or terms of sale
Inform customer of deals and promotions
Sell products and services
Work with Sales Manager to ensure proper customer service is being delivered
Any other tasks may be assigned