Customer Service Representative - Lincoln, NE
Lee Enterprises•Lincoln, NE
•Onsite
About The Position
Customer Service Representative If you excel at connecting with people, using strong communication and problem‑solving skills, and creating positive customer experiences, we want to hear from you! As a Customer Service Representative, you will play a vital role in supporting our subscribers and contributing to the continued strength and growth of the local news and information. This position works with the circulation/subscription department.
Requirements
- Strong written and verbal communication skills
- Problem-solving skills
- Time management skills
- Active listening skills
- High School Diploma required
Nice To Haves
- Working knowledge of Excel is a plus
Responsibilities
- Successfully handling customer calls and emails
- Resolving billing and service issues
- Audience growth
- Audience retention
- Various administrative duties
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Short-term disability
- Long-term disability
- Company provided life insurance
- Supplemental life insurance
- 401K retirement plan with company match
- Generous paid time off
- Paid parental leave for new parents
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
