Customer Service Representative

Skyservice Business Aviation • Richmond, BC

4d • Onsite

About The Position

Here at Skyservice, we are continuing to grow and provide high-level service to our clients, expanding our footprint and name throughout the Americas. You will bring strong attention to detail and a fast-paced way of working with dynamic schedules to a team that works together to exceed the expectations of our clients. We focus on excellence and are committed to support and develop our teams!

Requirements

• Two years’ experience in a customer service environment
• Ability to deliver service that is courteous, discreet, efficient, professional
• Knowledge of the standard NATO phonetic alphabet
• Proactive, sees and understand the customers’ needs
• Strong organizational skills, resourceful
• Ability to work under pressure in a fast paced environment
• Ability to provide positive attitude while working in a group
• Working knowledge of Microsoft Office Products
• Available to work on different shifts, including weekends and statutory holidays

Nice To Haves

• Post-secondary education is an asset

Responsibilities

• Provide high standards of service to customers in accordance with the Skyservice philosophy, ensure efficient and courteous arrivals and departures of customers
• Communicate via ground/air Unicoms and radios
• Maintain clear and concise communications between linecrew and concierge; ensure proper coordination with the courtesy van drivers
• Maintain, monitor, and update the system and advise Line Service Crew accordingly
• Remain vigilant with security protocols and situational awareness
• Ensure communication and coordination between customers, line service, and staff
• Coordinate fueling, catering, car rental, hotel booking and reservations
• Answer the general number phone lines and forward the calls to the appropriate person
• Ensure that all areas of the FBO are clean at all times
• Ensure coffee, condiments, and snacks are restocked regularly
• Take customer and flight crew orders for goods or services; promote goods or services; respond to enquiries and emergencies; investigate complaints and update accounts
• Any other duties as assigned

Benefits

• Competitive pay rates
• Relocation allowance
• Competitive group health benefits coverage for you and your eligible dependants, including health, vision and dental plan
• Employee assistant program
• Group retirement savings plan with company matching contribution
• Paid time off including sick days and personal days
• Employee Referral Program
• Continuing Education Program
• Service Awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree