Customer Service Representative

Kirby Corporation•Belle Chasse, LA

19d•Onsite

About The Position

Marine Systems, Inc. is hiring a Customer Service Representative / Counter Salesperson in our Belle Chasse, LA location 70037. This role involves processing requests for quotes, managing customer orders, and ensuring timely delivery of products. The position also includes responsibilities related to safety, influencing safety performance, and adhering to safety policies.

Requirements

High School or better.
Less than 3 years: In the field or related area
Ability to read technical manuals
Ability to interpret exploded diagrams of mechanical assemblies
Ability to troubleshoot and identify complex mechanical problems
Demonstrate interpersonal skills necessary to maintain motivation and confidence among employees and customers.
Knowledge of Microsoft Office and Oracle

Nice To Haves

May require forklift training.

Responsibilities

Processes request for quotes and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
Ascertains and verifies credit rating of customer and applies to quotation or order.
Enters customer counter/customer service orders received and distributes copies to assigned departments and/or files as required.
Computes price, discount, and shipping charges as required.
Initiates purchase requisitions.
Informs purchasing of the need to satisfy orders that are on back order and/or that require special attention.
Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
Follows up on orders to ensure delivery by specified dates.
Recommends type of packing or labeling needed on order.
Resolves customer complaints within limits of authority.
Enters ordered parts on sales orders and prints pick tickets for such parts.
Develop relationships with coworkers to better understand the processes and culture that affect safety.
Influence safety by evaluating safety performance, participating in safety meetings, targeting areas needing improvement and developing initiatives to impact the areas.
Thoroughly knowledgeable of Safe Work Policy.