ONSITE Customer Service Rep - Starting Monday, September 14, 2026

Transworld Systems Inc. • Somerset, Kentucky

13h • Onsite

About The Position

Build Your Future! Come join our thriving team as a Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. This is an ONSITE position in our Somerset office. Work Location: 75 Valley Oak Drive, Somerset KY 42503. Compensation: $16.00/hour. Paid Training Start Date: Monday, September 14, 2026. Training Hours: Monday thru Friday 9am - 5:30pm EST (3 weeks + 2 weeks nesting). Hours of Operation (following training): Monday thru Friday 8am - 9pm EST. Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.

Requirements

• High School Diploma required.
• Ability to maintain the highest level of confidentiality.
• Proficient personal computer skills, including Microsoft Office.
• Excellent interpersonal, written, and oral communication skills.
• Ability to work in a team fostered environment.
• Ability to work in a multi-tasked environment.
• Ability to prioritize and organize work.
• Ability to adapt to a flexible schedule.
• Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)

Nice To Haves

• Bachelor’s Degree or if undergraduate, with relevant work experience preferred.
• Previous customer service and/or call center experience preferred.

Responsibilities

• Communicate via inbound telephone calls with consumers.
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
• Accurately document and update records in required systems.
• Follow up in a timely manner to ensure customer satisfaction.
• Understand all programs, systems, and procedures necessary to perform job effectively.
• Maintain diplomacy and tact when dealing with upset or escalated calls.
• Escalate customer complaints and/or calls through the appropriate channel to management.
• Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations as directed by management or during training.
• Knowledge, understanding, and compliance with company policies and procedures.
• Provide feedback to management concerning possible problems or areas of improvement.
• Perform other duties as assigned by management.

Benefits

• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED