CUSTOMER SERVICE REPRESENTATIVE (part time)

First Citizens National Bank of Upper Sandusky • Powell, OH

2d • Onsite

About The Position

Provides prompt, tactful, friendly, courteous and efficient customer service in the processing of bank transactions, as well as assisting with reception coverage at the Main Office. Responsible for protection of the Bank's assets through adequate security and fraud prevention measures.

Requirements

• High school GED or equivalent
• Cash handling experience
• Customer service experience
• Typing skills
• Computer skills
• Telephone skills
• Math skills
• Ability to comprehend, interpret, and apply detailed information
• Strong interpersonal skills

Responsibilities

• Accepts and processes customer transactions including cash and coin deposits, checking and savings deposits, mortgage, commercial, and installment payments.
• Redeems Series E & EE Savings Bonds, cashes checks, counts and wraps coin.
• Performs back-counter processing, collects fees for services, and issues credit card cash advances.
• Prepares cash and general ledger debits and credits, handles night deposit bags and daily mail deposits.
• Issues Cashier Checks & Money Orders.
• Possesses knowledge of Bank’s deposit products.
• Reconciles and balances cash drawer daily, locating unresolved errors and ensuring minimum cash levels.
• Answers all incoming calls and in-person inquiries, transferring calls professionally.
• Performs word processing and administrative support, including report and policy preparation, faxing/scanning.
• Maintains a clean working area and a neat, professional personal appearance.
• Authorizes Bank Cashier Checks by signature within assigned operating limits.
• Completes Currency Transaction Reports for cash transactions over $10,000 when required.
• Makes monetary decisions and reports potential fraud situations.
• Maintains appropriate security control of cash and other valuables.
• Balances and reconciles ATM and Vault as required.
• Assists customers with additional products/services for cross-selling.
• Maintains compliance with all government regulations, including Bank Secrecy Act, Regulation E, Regulation CC, CRA and Regulation DD.
• Promotes a positive image of bank involvement in community initiatives and organizations.
• Ability to travel/work at other banking center locations as needed.

Benefits

• Educational reimbursement with First Citizens paying 100% of tuition for full time employees
• Student loan debt repayment
• Paid time off
• 401(k)
• Health insurance
• Dental insurance
• Vision insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED