Customer Service Representative

First Financial Bank NA • Brazil, IN

3d • Onsite

About The Position

If you’re an energetic “people person” who enjoys interacting with clients, educating others about financial products, and providing excellent service, our Customer Service Representative (CSR) role could be the perfect fit! This is an opportunity to grow your banking career while collaborating with teams across the bank and building a strong foundation in retail banking and consumer lending.

Requirements

• High school diploma or equivalent.
• Minimum 1 year of customer service experience in a business setting.
• Minimum 1 year of cash-handling experience.
• Familiarity with consumer lending products.
• Strong customer service skills, including active listening and clear communication.
• Experience recommending, selling, and referring financial products.
• Solid understanding of compliance and fraud detection.
• Ability to accurately balance a cash drawer.
• Proficiency with computers, data entry, and multi-line phone systems.
• Basic math and accounting skills.
• Ability to remain in a stationary position for up to 75% of an eight (8) hour workday.
• Ability to work occasional weekends and extended hours.

Nice To Haves

• Teller experience preferred (6+ months).

Responsibilities

• Build Relationships: Get to know clients, understand their needs, and offer tailored financial solutions.
• Deliver Exceptional Service: Anticipate and meet client needs with a positive and proactive approach.
• Drive Growth: Open and maintain accounts, assist with loan applications, and help clients navigate financial products like Certificates of Deposit (CDs) and Money Market Accounts.
• Generate Leads: Identify client needs and connect them with the right financial resources.
• Assist with Loan Applications: Guide clients through the consumer loan initiation process smoothly and efficiently.
• Ensure Accuracy: Conduct cash and check transactions with integrity and precision when working behind the teller line.
• Educate & Protect: Clearly explain product benefits, compliance essentials, and security measures.
• Solve Problems: Address client concerns with professionalism and poise, even in stressful situations.
• Minimize Risk: Safeguard clients against fraud and ensure compliance with banking regulations.
• Collaborate: Be part of a dynamic, respectful, and supportive team. Join us and be a vital part of a trusted financial institution!

Benefits

• Medical, dental, vision, and employer-paid life and disability insurance.
• 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits.
• Paid time off, including 11 Federal Reserve bank holidays.
• Tuition assistance and professional development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED