Remote Customer Service Representative - Bilingual

Precision Pipeline Solutions•Danbury, CT

11h•Remote

About The Position

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. With Precision Pipeline Solutions in New Windsor, New York, you’ll be working for one of the nation’s fastest-growing private companies in the natural gas and electric utility contracting industry. Our mission at PPS is to be the premier provider of the development and implementation of single source, multi-dimensional, problem-solving techniques, driving the most effective SOLUTIONS to our utility clients. Our customers will choose us because of our diverse expertise, quality workmanship and reputation to provide the utmost degree of value.

Requirements

Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Microsoft Office experience required
Your internet connection speed greater than or equal to a download rate of 200 Mbps and an upload rate of 50 Mbps
You can connect to your internet provider's service with a hard-wired connection?
You able to provide a professional setting while working that is free from noise or distraction?
High school or equivalent (Required)
Customer service: 3 years (Required)
Call center: 3 years (Required)
Data entry: 1 year (Required)
Administrative: 1 year (Required)
English (Required)

Nice To Haves

Bilingual

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets