Customer Service Representative-Frankfort

City National Bank of WV•Frankfort, KY

6d•Onsite

About The Position

City National Bank is seeking a Customer Service Representative to provide exceptional service to bank customers. The representative serves as a first point of contact, addresses inquiries, resolves issues, identifies customer needs, and recommends suitable banking products and services. The role also processes transactions, supports customers with online and mobile banking, maintains accurate records in compliance with banking regulations, and works with internal teams on complex issues. This is an on-site position in Frankfort.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficient computer skills and familiarity with banking software and systems.
Ability to work in a fast-paced environment and adapt to changing priorities.
Professional demeanor and ability to build rapport with customers.

Nice To Haves

College degree preferred.
Previous customer service experience in a banking or financial institution is a plus.

Responsibilities

Promptly and effectively address customer inquiries and resolve issues.
Serve as the first point of contact for customers and represent the bank professionally and helpfully.
Identify and assess customer needs and recommend appropriate banking products and services.
Accurately and efficiently process deposits, withdrawals, and transfers.
Educate customers about self-service options and assist with online and mobile banking inquiries.
Maintain accurate customer records and documentation in compliance with banking regulations.
Collaborate with internal teams to address complex customer issues and ensure prompt resolution.